Your security is our priority
Security is an ongoing partnership between American and our customers. Continued education, heightened awareness and the right tools go a long way in helping you protect your personal and financial information.
Multi-factor authentication (MFA) is a security process that requires more than one method of authentication to verify your identity. A common method of MFA is using a username and password along with a unique one-time code that is sent to you via text or email. MFA should be used whenever possible, especially when it comes to your most sensitive data such as your primary email account, financial accounts, and health records.
Without MFA, cyber criminals are more successful at stealing personal information or banking credentials. By applying these principles of verification to more of your online accounts you can better secure your information and online identity.
It’s important to create strong, complex passwords for everything you log into like your computer, laptop, smart phones, and websites. Use letters, numbers and symbols, and if available, use multi-factor authentication. Do not use the same password for multiple systems, websites, or accounts. Do not use single words that can be found in the dictionary and avoid using passwords that include personal information that could be easily accessed or guessed. This includes your birth date, your Social Security number, phone number or names of family members or pets.
Privacy and protecting personal information is important. With data breaches and compromised data it’s important that you know how your information is being used and how to protect it along with your identity. Learn more about how to protect your online identity.
Securing your wireless network is an important part of protecting your home. Change the default admin password to your Internet router or wireless access point and ensure the password used to connect to your wireless network is strong and different from the admin password. Safeguard your wireless network by only letting people you trust connect.
Mobile devices are a part of our everyday life and it's important to keep security at the forefront when using these devices. Make sure you secure your device with a pin number, fingerprint or face identification. Always keep your mobile phone and apps up-to-date. Having the most up-to-date security software, web browser, operating system and apps is the best defense against viruses, malware and other online threats. It's good security practice to delete all apps you no longer use. Turn off Bluetooth when not in use and disable auto-connect to WiFi. Never leave your device unattended.
Keep your operating system, software applications, web browsers, antivirus program and apps up-to-date to protect against the latest cyber threats. It's important to have your devices password-protected and to back-up your data on a consistent basis. Learn more about computer security.
Set up security alerts at American as an additional layer of fraud detection. This includes:
- Password, email, addresses and phone number changes
- Transaction spending limits based on your preferences
- Alerts on certain types of transactions, like when a transaction is declined
- The ability to set a specific region where the card can be used or restrict usage based on your mobile device's location
- Alerts when a new payee has been set up in online bill pay
These alerts can be managed through American's mobile banking and internet banking apps. Alerts should be set up on all financial and online accounts you log into.